As we continue to improve Zapya and our other products, we also have been working on improving our Privacy Policies. Please take a moment to review the updated version of Zapya’s Privacy Policy. Keep in mind that by using Zapya on or after 8 February 2021, you agree to the changes made to the Privacy Policy.
Effective: 8 February 2021
Welcome to Zapya.
Zapya (the “Service”) provides a cross platform file transfer tool. Zapya is a product of Dewmobile, Inc (“Dewmobile”, “we”, “our”, or us”). Dewmobile recognizes that your privacy is important and your personal information must be protected.
This privacy policy explains how we collect, use, share, and protect information related to Zapya and how you control this information. This privacy policy only pertains to our application Zapya and does not cover other applications made by Dewmobile or our website. You can find the privacy policy for our applications and our website at https://www.zapya.app/
Zapya is available in multiple countries that have different standards and requirements regarding the information we provide in this privacy policy and how we use personal information. Numerous provisions and/or practices may be required as a result of laws, international treaties, or industry practices. Please review the rights you have and if you have questions about how they relate to your use of Zapya, please contact us at feedback@dewmobile.net.
Before you download and start using our Service, please make sure you have carefully read and understood this privacy policy. Whenever you use our Service, it means that you have agreed to be bound by this policy and our Terms of Use (which can be found at https://www.zapya.app/v3/terms_of_service.html ). Please contact us at feedback@dewmobile.net if you have any questions about the contents of this policy.
- Information We Collect
We collect information every time you communicate directly with us, transfer files, and post content on our Service for your convenience. We do not collect any information from or about you that does not have to do with our Service. We collect the following types of information:
- Profile Information (your avatar image, nickname, and Friends List)
- User Content
- Unique Device Identifier
- Chat History (excluding encrypted chat history)
- File Transfer History (transferred file names and devices you have transferred to)
- Non-Personal Information (phone IMEI number, phone model, rom, phone operator, location, operation system, etc.)
- Communications between you and Dewmobile (emails, mail, feedback, etc.)
User Content. By using the profile page of our Service, you understand and agree that we are providing a platform for you to post content to the Service and to share User Content with the users you have added (“Friends”) on the Service. This means that your Friends may see, collect, or use your User Content that you post on your profile page of our Service. You are fully responsible for the personal information you choose to submit as User Content and we cannot be held liable if someone else collects or uses it. We encourage you to use caution when posting on your profile and refrain from sharing personal information on our Service.
Device Identifiers. When accessing our Service on a mobile device, we must access, collect, monitor, and/or store on your device “device identifier”. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device.
Chat History. We store your chat history so that whenever you access the Service you can read previous messages and in case you accidentally delete it and wish to retrieve the messages. However, we will never collect or store encrypted chat history to respect your privacy. Our encrypted chat automatically deletes messages once the receiver has read the message and exited the encrypted chat.
File Transfer History. We store your file transfer history so that whenever you access the Service you can view and access files that you have sent or received using the Service.
- Application Permissions
All the permissions our Service requests access to are directly linked to the features offered on the application. Some of the permissions our Service requests the use of are subject to the Personal and Sensitive Information policies on both Google Play and Apple. We been authorized by Google Play and Apple to request these permissions from you. If we did not have their authorization to include these permissions, our service would not be listed on their app stores.
You can find the detailed explanations for why our Service requires these permissions in the Appendix section of this policy. The permissions required for our Service to function fall under three unique categories: Android specific permissions, iOS specific permissions, and phone replication related permissions. Please know that by not allowing access to the requested permissions, the features that are related to those permissions will not function properly.
| Android | iOS | Phone Replication |
| Location | Location | SMS |
| Photos | Photos | Call Log |
| Camera | Camera | |
| Bluetooth | Bluetooth | |
| Contacts | Contacts | |
| Storage | ||
| Phone State |
- How We Use Your Information
Besides the specific uses of information we describe in this Privacy Policy, we may use the information we collect to:
- Help you access your information without the need to sign in
- Remember information in case of accidental deletion
- Personalize our Service
- Monitor and analyze trends and usage
- Identify and fix bugs and other technology problems
- Enhance the safety and security of our Service
- Develop and test new features on the Service
- Enforce our Terms of Use and comply with legal requirements
- Sharing Information
We will not rent or sell any of the information we collect from you to third parties. We only share your information with your Friends and a third-party data analytics software development kit (“SDK”). However, the information we share with your Friends and the third party is different.
Friends. Once you have added another user as a Friend on our Service, they have access to your nickname, avatar, the user content you post on your profile and anything that you send to them in the chat. You are the one in control of what information you decide to post and send on the Service. Please keep in mind that if you remove information from the Service, it is possible that one of your Friends might have a screenshot of it or have a saved copy of this information.
SDK. We only share non-personal information with the SDK so that it can help us measure traffic. We collect and use your non-personal information along with information from other users so that the information cannot be directly associated with any specific individual. The SDK provides us with analytics information that helps us to better understand user behavior and how the Service is performing.
- How You Control Your Information
Your privacy is important to us and we want to make sure that you are in control of the information you share with us. We currently provide the following ways for you to control your information and are working on providing you with more options:
Deletion. If you wish to delete your account, including user content posted on the Moments section, friends list, chat history, and file transfer history, go to the Settings on the Service and select “Delete Account”. Once you have sent in the request, make sure to not open the application up until seven days after you have made the request. Following your request for termination of your account, we will retain your account information for seven days in case you change your mind. After those seven days are over, all your information will be erased permanently.
Revoking Permissions. At any time, you can go to the settings on your mobile device to revoke permissions used by the Service. Please understand that if you disable certain permissions some features of the Service may not function properly.
- Security
We are very concerned about safeguarding the confidentiality of your information. As stated before, we do not collect personal information. In order to protect the non-personal information we collect, we employ administrative, physical and electronic measures. We are well equipped to handle personal or sensitive user data securely, including transmitting the data to backend server using modern cryptography over HTTPS.
Please be aware that the security measures that we take to protect your information are not absolutely guaranteed to counter unauthorized access or use of your Non-Personal Information. Thus, we must insist that you do not share sensitive information on our Service. We ask that you not send us or disclose any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, sexual orientation, criminal background or membership in past organizations, including trade union memberships) on or through our Service.
- Zapya Transfer
Whenever you click on the Zapya Transfer icon located on the “Transfer” page of Zapya to transfer files online, you are agreeing to exit Zapya and open up Zapya Transfer using an Internet connection. This privacy policy does not cover Zapya Transfer. Zapya Transfer is bound by a different privacy policy that you can view at: https://zapyatransfer.com/termsEn . Before you use Zapya Transfer, it is important that you have carefully read and agreed to the Zapya Transfer Privacy Policy and Zapya Transfer Terms of Service. When you use Zapya Transfer, it means that you have agreed to be bound by the Zapya Transfer Privacy Policy and Zapya Transfer Terms of Service.
- Children
Our Service is not meant for and is not directed at children under the age of 13. Even though we do not collect any personal information from our users, we still advise that if children under the age of 16 do use our service, that they are supervised and have the consent of their parent or guardian. We do not have a way to verify the age of our users as a part of respecting our user’s privacy, however if you are a parent or guardian and wish to delete your child’s account, please contact us. Please note that in order to protect the integrity of the Service, we will need to verify your identity before processing your request.
- California Residents
Under the California Consumer Privacy Act, users from California have the right to request that we disclose to you the Personal Information we collect, use, or disclose about our data practices. You also have the right to request deletion of the personal information we have collected and we cannot discriminate against you for exercising these rights. To exercise your rights, please contact us at feedback@dewmobile.net. Please note that in order to protect your privacy and the integrity of our Service, we will need to verify your identity before processing your request.
- European Union and Switzerland Residents
According to the European Union General Data Protection Regulation (GDPR), citizens of the European Union have the right to access, erase, correct, restrict processing, retain and reuse of their personal data collect by companies. You also have the right to be informed on how your personal data is being used. You can exercise your rights by contacting us at feedback@dewmobile.net. Please note that in order to protect your privacy and the integrity of our Service, we will need to verify your identity before processing your request.
- Changes to this Privacy Policy
To ensure the quality of your experience and your security, we will be updating our privacy policy as needed. Any changes made to this policy will not reduce your rights in anyway. If the changes to this policy are significant, a notification will be shown on the application. However, smaller changes may be made so please review this policy periodically.
If you do not agree to any changes to this policy, you should immediately stop using any of the services we provide and contact us. Your continued use of our service after changes to this Policy have been made mean that you have accepted the terms of the revised Policy. Please note that none of our employees or agents has the authority to violate any of the rights that have been laid out in this policy.
- Contact Us
Please email us at feedback@dewmobile.net if you have any questions, comments, or concerns about this Privacy Policy or our Service. You can also mail us at:
Dewmobile USA, Inc.
2225 E. Bayshore Road,
Suite 200, Palo Alto, CA, USA 94303
We will do our best to reply to you in a timely manner. It is recommended that if you want a quicker response from us, please email us in English or Mandarin Chinese.
- Appendix
The following are detailed explanations for the permissions required by the Android version of Zapya:
LOCATION. Used for permissions that are associated with accessing the approximate location of the mobile device. This permission allows the Service to enable Wi-Fi Hotspot and/or Bluetooth. This permission is necessary to requesting a connection, accepting a connection, and transferring data. The file transfer features will not function if this permission is disabled. The Service does not use or store the user’s GPS coordinates.
PHOTOS. Used for permissions that are associated with accessing or saving to the photo gallery from the device. This permission allows the Service to upload images from the device to either the chat or set as the user’s avatar image.
CAMERA. Used for permissions that are associated with accessing camera or capturing images and/or videos from the device. This permission allows the Service to support three features related to phone camera:
- Scan QR Code for establishing a wireless connection between two devices faster because this method can bypass the manual input of wireless password.
- Capture and transfer photographic images from one device to another device as part of the Camera feature in a connected group.
- Capture and post photographic images to either the user’s Moments, in a chat or as the user’s avatar image.
STORAGE. Used for permissions that allow an application to read from and write to external storage. This permission allows the Service to access any files on the external storage, e.g. SD card, as part of the Service’s core feature of transferring files. The user can select files to be transferred and send over the wireless connection created by the application. The user can also choose to save received files that are transferred over the wireless connection into internal storage or external storage. The user must select to save to external storage from in-app settings. If this permission is disabled, users will not be able to upload or download files on the Service.
PHONE STATE. Used for permissions that allow an application to read the phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any Phone Accounts registered on the device. The Service uses this permission in order to retrieve the unique device identifier so that the account can be directly linked to the mobile device. Without this permission, users will not be able use any of the features available on the Service.
BLUETOOTH. This permission is required by Google OS so the Service can share WiFi hotspot name and password to other devices when you are trying to establish a connection.
CONTACTS. Used for permissions that allow an application to read and save contacts to the device. The Service uses this permission in order to upload the user’s contacts to the application so the user can connect with them on the application and so that the user can share contact information with others.
The following are detailed explanations for the permissions required by the iOS version of Zapya:
LOCATION. Used for permissions that allow an application to the approximate location of the mobile device. The Service uses this permission in order to retrieve the media access control (MAC) address of the device, which is the unique device identifier that is used to link the user’s account to the mobile device. The Service does not access or store the user’s GPS coordinates.
PHOTOS. Used for permissions that are associated with accessing or saving to the photo gallery from the device. This permission allows the Service to upload images from the device to the user’s collection or set as the user’s avatar image.
CAMERA. Used for permissions that are associated with accessing camera or capturing images and/or videos from the device. This permission allows the Service to support three features related to phone camera:
- Scan QR Code for establishing a wireless connection between two devices faster because this method can bypass the manual input of wireless password.
- Capture and transfer photographic images from one device to another device as part of the Camera feature in a connected group.
- Capture and post photographic images the user’s collection or set as the user’s avatar image.
BLUETOOTH. Used for permissions that are associated with enabling the Bluetooth feature on an iOS device. This permission allows the Service to use Bluetooth in order to establish a connection between the user’s mobile device and another’s mobile device. If this permission is disabled, users cannot use the Shake to Connect feature in order to make a connection.
CONTACTS. Used for permissions that allow an application to read and save contacts to the device. The Service uses this permission in order to upload the user’s contacts to the application so the user can connect with them on the application and so that the user can share contact information with others.
The following details why the Service asks for permission to access SMS and the Call Log when using the phone replication feature:
SMS. Used for permissions that are related to the user’s SMS messages. Google Play recognizes these permissions as high risk/sensitive permissions and only allows applications that use it to enable the application’s core functionality. Applications that do not comply with the Google Play’s requirements are automatically taken down. The Service is allowed to use this permission so that users can backup and restore the content on their phone and to sync texts across multiple devices.
CALL LOG. Used for permissions that are related to telephony features. Google Play recognizes these permissions as high risk/sensitive permissions and only allows applications that use it to enable the application’s core functionality. Applications that do not comply with the Google Play’s requirements are automatically taken down. The Service requires access to this permission so that users can backup and restore the content on their phone and to sync phone calls across multiple devices.